Whilst we are proud to be able to look after our patients at this difficult time, we treat the safety of our patients and staff with the utmost importance and have therefore made some changes to our procedures.
Booking an Appointment
Please telephone the practice to make an appointment. If your call is not answered immediately, please be patient and leave a message and one of our staff will return your call as soon as possible.
You may be asked more questions than usual over the telephone, such as your reason for booking the appointment and questions about your general health and family history. This is in order to minimise the amount of time spent in the examination room on the day. It is also possible that you may be offered a telephone consultation with the optometrist instead of a face to face consultation, depending on your symptoms.
If you need someone to attend an appointment with you due to health reasons, please let us know when booking.
Attending your Appointment
Please attend your appointment alone and at the time arranged. The door may be locked or there may be a barrier at the entrance, in order to regulate the number of people in the practice at any one time, but please be assured that we will come and open the door for you as soon as we can.
If a child is attending the practice, only one parent/carer is permitted to attend with them. Please do not bring other siblings.
On entering the practice, please use the hand sanitiser provided and wear a mask if you are attending for an eye examination or are accompanying someone else attending for an examination.
Please do not bring any unnecessary bags/shopping with you, as this will make it more difficult for us to keep the practice clean and germ free.
We will ask you a few general health questions in order to check that you have no symptoms of Covid-19 and to confirm that you haven't been in contact with anyone with symptoms.
Please maintain a safe distance from others when moving around the practice.
Please pay by card rather than cash.
In the Examination Room
The optometrist will be wearing the appropriate PPE and will minimise the number of tests carried out at close range. This will mean that some tests may be carried out differently to how they have been done previously and some procedures may only be carried out if deemed clinically necessary by the optometrist, rather than on a routine basis.
All equipment will be disinfected in between patients to avoid cross contamination.
If new specs are required, you will be invited to take a seat in our dispensing area. A personalised selection of frames will be brought to you to try.
All frames that have been tried on will be sanitised before being put back on display.
We are endevouring to do everything possible to keep you safe when you come to visit us. We have installed two Airsteril units into the practice - one in the main consulting room and one within the main area of the practice.
The Airsteril is an air purifier which helps to:
control bacteria and viruses in the air and on all exposed surfaces
improve infection control and hygiene standards
improve the environment and protect staff, patients and visitors alike
So book an appointment with us, knowing that whilst you are visiting us, your safely is our priority.